One thing that most drivers do not realize is that no matter what, you have the right to choose where their car gets repaired. Your insurance company may tell you that a shop is out of their network, but that doesn’t exist in collision repair the same way it does in a health insurance situation. Insurance companies have direct repair partners that they would prefer that you use, which we’ll explain below. No matter what, the choice of repair facility is always in the customer’s hands, and that is protected by law.
Part of the reason why the automobile industry had significant changes over the years is due to the advancements in the ways cars are built. You used to be able to drop your vehicle off at the shop, trusting that the technician would use the right tools and equipment to repair your car. However, this is no longer the way vehicles are repaired. Each car comes with unique repair procedures laid out by your car’s manufacturer, known as OEM repairs.